FAQ'S Consumer Products

 

Frequently Asked Questions (FAQ) Consumer

General Information

Q: What is a scale and body analyzer?
A: A scale measures weight and a Body Composition Analyzer is a device that measures various body metrics such as weight, body fat percentage, muscle mass, bone density, and more. It uses advanced technology to provide comprehensive insights into your overall health and fitness.

Q: How does a Body Composition Analyzer work?
A: Body Composition Analyzers use bioelectrical impedance analysis (BIA) to measure body composition. A safe, low electrical current passes through your body, and the device measures the resistance encountered. This data is then used to estimate various body metrics.

Usage and Setup

Q: How do I set up my scale, or Body Composition Analyzer?
A: Setting up your scale or Body Composition Analyzer is simple. Follow these steps:

  1. Place the scale on a hard, flat surface.
  2. Install the batteries or charge the device as required.
  3. Download the companion app (if your unit is capable) on your smartphone.
  4. Follow the on-screen instructions to pair the scale with the app via Bluetooth or Wi-Fi. (if your unit is capable)

Q: Do I need to create an account in the app to use the scale? 

A: (if your unit is capable) Yes, creating an account allows you to track your progress over time, set goals, and sync data across devices. It also ensures your data is securely stored.

Q: Can multiple users use the same scale?
A: Absolutely! Most body analyzers support multiple user profiles. Each user can have their own account to track their individual progress.

Data and Accuracy

Q: How accurate are the measurements?
A: Our scales and Body Composition Analyzers are designed to provide highly accurate measurements. However, factors such as hydration levels, recent exercise, and meal intake can affect readings. For the best accuracy, use the scale under consistent conditions, ideally at the same time each day.

Q: What metrics can the Body Composition Analyzer measure?
A: Depending on the model, our scales can measure:

  • Weight
  • Body fat percentage
  • Muscle mass
  • Bone density
  • Water percentage
  • Basal metabolic rate (BMR)
  • Visceral fat

Q: How often should I use the Body Composition Analyzer

A: For consistent tracking and the most accurate trend data, we recommend using the body analyzer once a week at the same time of day.

Troubleshooting

Q: My scale is not turning on. What should I do?
A: If your scale is not turning on, try the following steps:

  1. Ensure the batteries are installed correctly or the device is properly charged.
  2. Check the battery life and replace or recharge if necessary.
  3. Make sure the scale is placed on a hard, flat surface.

Q: The measurements seem inconsistent. What can I do?
A: Inconsistent measurements can result from:

  • Uneven surfaces: Ensure the scale is on a flat, hard surface.
  • Moisture: Dry your feet before use.
  • Incorrect positioning: Stand still with both feet evenly on the scale.
  • Calibration: Recalibrate your scale according to the user manual.

Q: How do I reset my scale?
A: To reset your scale, follow these steps:

  1. Remove the batteries or unplug the device.
  2. Wait for about 10 seconds.
  3. Reinsert the batteries or plug in the device.
  4. Follow the initial setup instructions.

App and Connectivity

Q: How do I connect the scale to the app?
A: To connect the scale to the app:

  1. Ensure Bluetooth or Wi-Fi is enabled on your smartphone.
  2. Open the app and follow the on-screen pairing instructions.
  3. Stand on the scale to initiate the connection.

Q: The scale is not syncing with the app. What should I do?
A: If the scale is not syncing with the app, try these steps:

  1. Ensure Bluetooth or Wi-Fi is turned on and working.
  2. Make sure the app is up-to-date.
  3. Restart your smartphone and the scale.
  4. Re-pair the scale with the app.

Privacy and Security

Q: Is my personal data secure?
A: Yes, we prioritize your privacy and security. All personal data is encrypted and stored securely. We comply with relevant data protection regulations to ensure your information is safe.

Q: Can I delete my data if I no longer want to use the scale?
A: Yes, you can delete your account and all associated data through the app settings. If you need assistance, please contact our support team.

Support

Q: How can I contact customer support?
A: You can contact our customer support team via: customerservice@tanita.com

  • Email: customerservice@tanita.com
  • Phone: 1-847-640-9241

Q: Where can I find the user manual?
A: The user manual comes in the box with your product and can be downloaded from our site. 

Q: Do you offer a warranty?
A: Yes, our bathroom scales and consumer Body Composition Analyzers come with a 3-year warranty covering manufacturing defects. Please refer to our warranty policy for more details. Our Mini-scales come with a 1 year warranty covering manufacturing defects.

For any further questions, feel free to reach out to our support team. We're here to help!